Twenty years running platforms, support desks and training programmes, from Mauritius to Vietnam, including remote work on data-centre systems. I help IT teams build security operations that hold, documentation people use, and skills that keep growing.
Remote, in English or French. No slides, just a conversation about what you run.
Documentation systems for software and infrastructure teams: user guides, API references, runbooks and internal knowledge, structured so people find answers instead of opening tickets.
Docs-as-code · Diátaxis · product docs · SOC and ops runbooks · English and French
Linux platforms, cloud and on-premise, automation, backups and monitoring, twenty years of running systems for hosting providers, applied to yours.
Linux · cloud and on-premise · web and database platforms · containers and automation · monitoring and backups · incident process
Build or strengthen a security operations capability: people, process, tooling and the runbooks that make it work at 3 a.m.
SOC design · detection & response processes · runbooks · on-call · hardening · tabletop exercises
Where AI genuinely helps an operations or support team today, where it doesn't, and how to adopt it without leaking data or trust.
LLM workflows · support-team assistants · data-handling policy · workshops
Technical curricula, certification paths and hands-on workshops for engineering and support teams, built by someone who ran training for a whole region.
Support and NOC teams · Linux and cloud · documentation · AI for teams · onboarding programmes · train-the-trainer
What I'm building, writing and learning about documentation, security operations, DevOps and AI. Free.