Consulting
AI in practice
Where AI genuinely helps an operations or support team today, where it doesn't, and how to adopt it without leaking data or trust.
LLM workflows · support-team assistants · data-handling policy · workshops
I use AI tools every day in documentation and operations work, and I am equally clear about what they get wrong. That is the useful position: neither evangelist nor sceptic.
What I do
- Half-day workshops: what today's models can do for your team, with live examples on your own material.
- Pilots: one real workflow (ticket triage, runbook drafting, log summaries) built, measured, kept or dropped.
- Data-handling and acceptable-use policies that your security team will sign off.
Background
IBM Machine Learning with Python certificate; ScribeOps runs AI-assisted documentation workflows for clients every week.